SHIPPING INFORMATION
SHIPPING INFORMATION
Kindly expect 1-2 working days delivery delay during MCO as our operation hours is shorter.
Thank you so much for your kind understanding
________________________________________
When will I receive my Wunder Package?
Orders received before 6pm will be processed on the same day
Orders received after 6pm will be processed on the next day
Please note that orders placed on Saturday, Sunday or any public holidays will be processed on the following business day.
Same day delivery is available through the following:
1. On Demand Delivery service - WhatsApp us at 0182013303 to arrange same day delivery (subject to stock availability, extra delivery fee will apply)
1. On Demand Delivery service - WhatsApp us at 0182013303 to arrange same day delivery (subject to stock availability, extra delivery fee will apply)
2. Beepit - We are on Beepit, order here for instant delivery: https://wunderbath.beepit.com
3. GrabMart - We are on GrabMart (Ara Damansara area), you may check if your area is covered :)
3. GrabMart - We are on GrabMart (Ara Damansara area), you may check if your area is covered :)
.
For ready stock orders
Your parcel will leave our warehouse in 1-2 working days
As we are a fully handmade company, some items might take longer to produce. In such cases, we will contact you to notify on the shipping delay.
For custom orders e.g. custom greeting cards or other order customization
Your parcel will leave our warehouse in 3-4 working days
________________________________________
.
How much is shipping and how long is the transit time?
We deliver worldwide, do contact us at hello@wunderbath.co to enquire rates to other locations not listed below :)
*Different shipping rates will apply for bulk/wholesale purchase. Kindly contact us for quotation.
*Customer are responsible to settle custom clearance, duties or taxes if any.
*Customer are responsible to settle custom clearance, duties or taxes if any.
*Dispatch times may vary subject to any delay for which we will not be responsible.
*Delays because of out-of-stock product sometimes happens. In such cases, our Wunderteam will be in touch with you.
________________________________________
.
What happens if my parcel is damaged or gone missing?
We take pride in packaging your parcel tightly and securely. All items leave our warehouse in excellent condition and the responsibility for the package ends when it leaves our hands. In cases where parcel is lost/ damaged/ returned for any reason other than ours, it is customers' responsibility to file a complaint to the shipping carrier.
Customer is responsible to pay additional shipping fee for any unsuccessful deliveries due to incorrect mailing address.
________________________________________
.
How can I return my purchase?
We do not accept product returns unless it is defected or incorrect. Pictures of the defected/ wrongly delivered goods should be shared with Wunderbath within 1-2 days of receiving the goods via email hello@wunderbath.co or Whatsapp 0182013303.
In such case, please contact us at and we will exchange the item (if not, item of same value). Should there be circumstances where we are unable to attend, a refund will be issued to you (buyer).
For refunds, payment made via Ipay88 will only be refunded in store credit.
Payment made via bank transfer can be refunded in cash via bank transfer to customer's account.
.
How to return:
1. Securely pack your merchandise in a box/parcel with a label printed "RETURN"
2. Deliver the item(s) to the address below:
Wunderbath
Block G, G-G-21 Jalan PJU 1A/3M, Taipan 1,
Block G, G-G-21 Jalan PJU 1A/3M, Taipan 1,
Ara Damansara, 47301 Petaling Jaya, Selangor
Attn: Wunderbath
Contact: 0182013303
Disclaimer:
- Delivery of goods is not liable to Wunderbath should there be any losses or damage during delivery.
- Returns/Refunds/Exchanges will be processed within 7-10 business days of acknowledgment.